Category : SilverShake Service >CustomerSupport Reply

shipping issue... (Amber , 1/4/2015 7:53:42 AM)

I odered a ring and a chain on 12/4/14, but never recieved them. When I checked my order number, it said that I should have gotten it on the 13th. Have not recieved them yet. It is now 1/4/15. I just want what I orderded.

Reply 1 :([email protected] , 1/5/2015 3:49:21 AM)

Thank you very much for contacting us. USPS shows that the package was delivered on Dec 13th. Is it possible that someone in your premises received it on your behalf? Or please check with your local post office and let us know. Thank you very much for your understanding and patience. If there is anything else we can do for you, please do not hesitate to let us know.

Reply 2 :(Amber Hill , 1/6/2015 12:05:04 AM)

No one that I know of has seen it or recieved it. The post office says that they don't have it. That it probley got lost in the mail. They said there wasn't much that they could do for me.

Reply 3 :([email protected] , 1/7/2015 1:54:45 AM)

We are sorry to hear about this. We will process a replacement to ship to you right away. If there is anything else we can do for you, please do not hesitate to let us know.
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