Category : SilverShake Service >ReturnPolicy Reply

No: S13E349972... (Oksana , 7/11/2013 3:07:43 AM)

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Reply 1 :(Oksana , 7/11/2013 3:14:22 AM)

I have not received the order No: S13E349972. Paid for fast shipping EMS. Delivery should be within 2 weeks. It's been 2 months! Why ignore my emails? Please return the money for the order!

Reply 2 :([email protected] , 7/11/2013 11:29:00 PM)

We do not ignore your message. We sent you a message about the possible delay from the Russian postal service on June 12th. Did you receive it? For the status of this order S13E349972, if you check your account, you will find that it was canceled and refunded. We removed this item from your order number S13E349406 because we did not have it available. If you want to know the status of your order number S13E349406. The tracking number of this order is EE119762585TH. We have filed the case with our post office to track the order on July 8th. If we receive an update, we will let you know.

Reply 3 :(Viktor , 8/18/2013 10:15:55 AM)

Hello. I can not recieved my order. Ref No. : S13D347712 Order Total : $341.41 Status : SHIPPED[ 4/18/2013 ] Date of Order : 4/17/2013 11:56:22 PM It has been shipped from Thailand on Thursday, April 18, 2013 via EMS tracking number EE115812785TH. Now it is in Thailand again. Can you refund me money for silver?

Reply 4 :([email protected] , 8/19/2013 12:52:57 AM)

Thank you for contacting us. We have checked and the order has been received last week. We will cancel the order and send you a refund right away. If there is anything else that we can do for you, please let us know.
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