Category : SilverShake Service >ReturnPolicy Reply

RAN3A00051... (Svetlana , 3/18/2013 11:30:45 AM)

Hello! I sent return package from Russia 08.02.2013 (RAN3A00051). Tracking number is RA220512843RU. Now I see that package just exported from Russia. I don't know why and what Russian post made before. If possible please accept this return. I know it will be more than 30 days but I just can't do anything. Thank you very much.

Reply 1 :([email protected] , 3/19/2013 1:38:27 AM)

Thank you for contacting us. Once you have your RAN, we will process it once we receive the items later (after 30 days). So, please do not worry about it. We will process your RAN right after we receive the items back. If there is anything else that we can do for you, please let us know.

Reply 2 :(Svetlana , 3/19/2013 10:03:15 AM)

Thank you.
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