Category : SilverShake Service >Insurance Reply

Damaged package... (Krista , 12/6/2011 10:13:51 AM)

Hello, the envelop ripped during shipment, and I received an empty envelop and no products. My order total was over $134, and some were to be Christmas presents. Since you state that you insure all orders, are you going to replace these items? I have sent you photos, but you have not responded. Please respond. I have placed many orders with you.

Reply 1 :([email protected] , 12/8/2011 4:25:36 AM)

Thank you for contacting us. We have just responded to your message from [email protected] twice. There is an instruction in the response. Please check and advise if you do not receive it. If there is anything else that we can do for you, please let us know.
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