Category : SilverShake Web Site >CheckOut Reply

Cancel Unconfirmed Order... (Diane , 1/21/2011 7:51:29 PM)

Sorry about this, I used a coupon on one of 2 products, but never confirmed the order and there isn't a cancel option, also am I still able to use my coupon on another product later on? The items to cancel are: CL-0274305 and CL-0274306. Thanks, and sorry :( P.S Love the site and excellent service and quality products!

Reply 1 :([email protected] , 1/24/2011 12:28:57 AM)

Thank you for contacting us. We will cancel this order as per your request. Please note that a minimum purchase of $20 is required to qualfy for $5 off. If there is anything else that we can do for you, please let us know.

Reply 2 :(Diane , 1/24/2011 1:31:54 PM)

Thankyou so much :)

Reply 3 :(Diane , 2/3/2011 5:25:27 PM)

Hi, I tried to use the coupon on a 20 dollar purchase the other day but it would'nt let me as it was used on the cancelled order. :(

Reply 4 :([email protected] , 2/7/2011 6:47:45 PM)

Thank you for your message. We have checked our record and would like to inform you that we have alreay applied a discount of $5 to your order number S11B234737. We refunded $5 back to you yesterday. Please check your record. If there is anything else that we can do for you, please let us know.

Reply 5 :(Diane , 2/9/2011 8:55:27 PM)

I'm not too happy. The silver black pearl necklace is garbage, it was not stamped 925 and is useless as I am allergic, now, for me to return it would cost me more than u could imagine. I am agoraphobic, can't leave my house and have just spent 300 dollars of my fortnightly mobile credit, being on hold with the Post office. Today, I get the item, and it is rubbish. Can't return it, no stamp and 2 make things worse, I paid 4 earrings to match, so they will also be useless. I have been a good customer and I am very upset. I am an inualid. I just threw the necklace out, just as I will do the earrings. I hope u have some kind of decency to help in some way.

Reply 6 :([email protected] , 2/9/2011 10:41:57 PM)

Thank you for contacting us. We would like to confirm you that the pearl necklace is solid 925 sterling silver. 925 is marked on the clasp. We have sold over 50 pieces and have never received a complaint. If you do not like it, you will have to return it. We are unable to offer you anything if the item is not returned. Throwing it away will not help you anything.

Reply 7 :(Diane , 2/10/2011 3:28:08 PM)

Thankyou, and sorry about that.
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