If for any reason you are not satisfied with your purchase, you may return any item(s)
within 30 days of receiving your order for refund, replace or for a credit
of the original purchase amount (shipping and insurance fees are non refundable).
Please note that the merchandise must be undamaged and in “new and unused condition”
to be acceptable for return. If you receive damaged or incorrect merchandise, please
contact our Customer Support within no later than 48 hours after receiving the order.
Our return process is simple, please follow the below instruction.
Obtain Return Authorization Number:
Visit the SilverShake.com website and log-in to your account. Once you have logged
in, please click on the 'Order Status'
feature on the top bar menu
to see all your orders within the last 6 months. Then please select the transaction
you wish to return and click on the 'Obtain RAN'
button and follow
the simple instruction.
You can also access our return system by clicking on the 'Obtain Return Authorization
from the side bar menu and follow the instructions for return.
Please note that any returned item(s) without the "Return Authorization Number"
(RAN) will not be accepted
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If you purchased Silvershake.com products from a third party website, you'll need
to register with us ( using the same email address you
used to purchase our product) , in order to access our return system
and process your return.
- Ship Your Returned Item(s): Remember
to include your “Return Authorization Number”(RAN) with your returned
shipment, wrap and seal the package securely then ship to the address below.
For your protection, we recommend that you use United States Postal Service
(USPS) with delivery confirmation or registered mail.
SSC Returns Facility
P.O. Box 162928
Fort Worth, TX 76161
Once we receive your returned item(s), the item(s) will be inspected by our quality
control personnel. Once your return is accepted and confirmed, your request
will be processed immediately.
You may review your return status by login on to "View Return Authorization
History" located in the "My Account" page.
You must obtain the "Return Authorization Number" (RAN) before returning any
item(s) and the returned item(s) must arrive to our Return Facility no later than
30 days from obtaining the "RAN". Any returned item(s) without the "RAN" will not
If you are returning items for a refund, your request will be processed within 24-48
business hours once we receive the returned package. The refund will be in the original
form of your payment.
If, for any reason, you wish to 'Bank' the total value of your original order(s)
(excluding the original cost of shipping and insurance), that 'Banked' sum will
be applied towards any replacement purchases made from SilverShake.com, now or in
the future. For further information, please contact us at CustomerSupport@SilverShake.com
If you are returning an item(s) for replacement with an identical product(s), you
should receive your replacement item(s) within 1 to 3 weeks. This time will vary
depending on your location.
* Please note the amount to be refunded/credited/replaced
will not include the original cost of shipping and insurance. A 15% ‘Restocking'
charge will be included at our discretion in case of an excessive amount of returned