FAQs

Items placed in 'Your Shopping Bag' will have a limited reservation period of 72-hours, after which these items will be automatically withdrawn from your account. We therefore advise you that at this stage to proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button to secure your items.

If you proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button your items will be secured for the duration of a limited 48-hour period.

If you are located within the U.S. we will cover the customs fees that range from 5% to 13.5%.

If you are located outside of the U.S., duties and taxes may apply.

All orders regardless of purchase amount are carefully wrapped within secure packaging then placed in a hard box to guarantee the safety of your purchase in transport.

If there are any issues with a shipment, please contact our customer support immediately at CustomerSupport@SilverShake.com. We will do everything possible to locate the source of the problem.

Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services addresses. However, express shipping agents like FedEx or UPS overnight mail cannot be delivered to a post office box.

Our Customer support Department is always happy to answer any question you may have and will do everything humanly possible to make sure you are 100% satisfied with your order. You may e-mail us at CustomerSupport@SilverShake.com

The best way to stay informed about updates and special promotions, is to signup to receive these emails on your registration form or on several other places on our website where you can opt-in for these services.

We do our very best to introduce an extensive selection of new, exciting and beautiful sterling silver jewelry to satisfy our customers varied tastes. We are continuously adding new styles and designs. If you are having difficulties finding what you are looking for, Please try our  search function or email us at CustomerSupport@SilverShake.com

The SilverShake.com website is best viewed and operated with “Microsoft Internet Explorer” version 6.0 or better. Please check the Internet Explorer version in your PC, by launching Internet Explorer, clicking on the help menu and selecting the “About Internet Explorer” option. A popup window will show you which version of Internet Explorer you are currently using.

Simple instructions in order to update your windows & internet explorer.
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SliverShake.com was founded by a group of industry professionals and manufacturers. Using their vast experience and industry know-how, SilverShake.com's founders have created an extraordinary customer-orientated environment, which holds the quality of the sterling silver jewelry we sell at the utmost importance, along side with exceptional customer relationship management. All our silver jewelry products are 100% guaranteed and are stamped with the 925-industry trademark.

We stand behind every purchase with our 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 days of your order. Shipping and handling charges are non-refundable.

The sizes of all our rings, necklaces and bracelets are clearly stated in the full detail page of each item. When ordering, you must select your size from the appropriate drop-down menu.

Click here for our return policy.

Once we receive and process your returned item(s), depending on your location, you should receive your exchange within 1 to 3 weeks.

We will notify you of your refund via e-mail, once we have received and processed the returned item(s). Please note that we can refund shipping costs only in the case of an error from our end.