FAQs

Items placed in 'Your Shopping Bag' will have a limited reservation period of 72-hours, after which these items will be automatically withdrawn from your account. We therefore advise you that at this stage to proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button to secure your items.

If you proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button your items will be secured for the duration of a limited 48-hour period.

If you are located within the U.S. we will cover the customs fees that range from 5% to 13.5%.

If you are located outside of the U.S., duties and taxes may apply.

All orders regardless of purchase amount are carefully wrapped within secure packaging then placed in a hard box to guarantee the safety of your purchase in transport.

Your order with SilverShake.com is risk free. We will take full responsibility if you do not receive your order. (In some cases, a thorough investigation is required.) If there are any issues with your shipment, please contact our customer support immediately at [email protected]

Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services addresses. However, express shipping agents like FedEx or UPS overnight mail cannot be delivered to a post office box.

Our Customer support Department is always happy to answer any question you may have and will do everything humanly possible to make sure you are 100% satisfied with your order. You may e-mail us at [email protected]

The best way to stay informed about updates and special promotions, is to signup to receive these emails on your registration form or on several other places on our website where you can opt-in for these services.

We do our very best to introduce an extensive selection of new, exciting and beautiful sterling silver jewelry to satisfy our customers varied tastes. We are continuously adding new styles and designs. If you are having difficulties finding what you are looking for, Please try our  search function or email us at [email protected]

SliverShake.com was founded by a group of industry professionals and manufacturers. Using their vast experience and industry know-how, SilverShake.com's founders have created an extraordinary customer-orientated environment, which holds the quality of the sterling silver jewelry we sell at the utmost importance, along side with exceptional customer relationship management. All our silver jewelry products are 100% guaranteed and are stamped with the 925-industry trademark.

We stand behind every purchase with our 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 days of your order. Shipping and handling charges are non-refundable.

The sizes of all our rings, necklaces and bracelets are clearly stated in the full detail page of each item. When ordering, you must select your size from the appropriate drop-down menu.

Click here for our return policy.

Once we receive and process your returned item(s), depending on your location, you should receive your exchange within 1 to 3 weeks.

We will notify you of your refund via e-mail, once we have received and processed the returned item(s). Please note that we can refund shipping costs only in the case of an error from our end.