About your order
  Can I reserve items and pay later?
  How long will my Items be reserved?
  How long will it take to receive my order?
  Which payment methods are available on this site?
  How do you ship and how much does it cost?
  Will I be charged a customs fee?
  How are orders packaged?
  What if my order gets lost or damaged in shipping?
  Can I have my order shipped to a P.O. Box?
  Will I be charged state tax?
About our website
  How do I contact you if I have a question?
  How do I find out about special upcoming promotions?
  What if I can't locate the item I am looking for?
  Update your windows and Internet Explorer
About our sterling silver products
  How can I be sure of the quality of the items I order?
  Our product guarantee
  Where do you state the size or length of your rings, necklaces and bracelets?
About refunds and exchanges
  How do I return or exchange products?
  How long will it take to receive my exchange order?
  How long will I take to receive my refund once I return an item?
TOP Can I reserve items and pay later?
 
Items placed in 'Your Shopping Bag' will have a limited reservation period of 72-hours, after which these items will be automatically withdrawn from your account. We therefore advise you that at this stage to proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button to secure your items.
TOP How long will my items be reserved?
 
If you proceed through the 'Check Out' process to the 'Confirmation' page and click on the 'Confirm Your Order' button your items will be secured for the duration of a limited 48-hour period.
TOP How long will it take to receive my order?
  Shipments to the U.S. will typically take approx. 2 weeks to reach their final destination.

Shipments to other non U.S. destinations such as Canada will take up to 3 weeks.
TOP Which payment methods are available on this site ?
  Click here for our payment method.
TOP How do you ship and how much does it cost?
  Click here for our shipping policy.
TOP Will I be charged a customs fee ?
 
If you are located within the U.S. we will cover the customs fees that range from 5% to 13.5%.

If you are located outside of the U.S., duties and taxes may apply.
TOP How are orders packaged ?
 
All orders regardless of purchase amount are carefully wrapped within secure packaging then placed in a hard box to guarantee the safety of your purchase in transport.
TOP What if my order gets lost or damaged in shipping ?
 
Your order with SilverShake.com is risk free. We will take full responsibility if you do not receive your order. (In some cases, a thorough investigation is required.) If there are any issues with your shipment, please contact our customer support immediately at CustomerSupport@SilverShake.com
TOP Can I have my order shipped to a P.O. Box ?
 
Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services addresses. However, express shipping agents like FedEx or UPS overnight mail cannot be delivered to a post office box.
TOP Will I be charged state tax?
  All orders shipped to any destination within the state of Texas are subject to an 8.25% sales tax. For further clarification please contact CustomerSupport@SilverShake.com.
TOP How do I contact you if I have a question ?
 
Our Customer support Department is always happy to answer any question you may have and will do everything humanly possible to make sure you are 100% satisfied with your order. You may e-mail us at CustomerSupport@SilverShake.com
TOP How do I find out about upcoming promotions and site updates ?
 
The best way to stay informed about updates and special promotions, is to signup to receive these emails on your registration form or on several other places on our website where you can opt-in for these services.
TOP What if I can't find what I'm looking for ?
 
We do our very best to introduce an extensive selection of new, exciting and beautiful sterling silver jewelry to satisfy our customers varied tastes. We are continuously adding new styles and designs. If you are having difficulties finding what you are looking for, Please try our  search function or email us at CustomerSupport@SilverShake.com
TOP How can I be sure of the quality of the items I order ?
 
SliverShake.com was founded by a group of industry professionals and manufacturers. Using their vast experience and industry know-how, SilverShake.com's founders have created an extraordinary customer-orientated environment, which holds the quality of the sterling silver jewelry we sell at the utmost importance, along side with exceptional customer relationship management. All our silver jewelry products are 100% guaranteed and are stamped with the 925-industry trademark.
TOP Our product guarantee
 
We stand behind every purchase with our 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 days of your order. Shipping and handling charges are non-refundable.
TOP Where do you state the size or length of your rings, necklaces and bracelets ?
 
The sizes of all our rings, necklaces and bracelets are clearly stated in the full detail page of each item. When ordering, you must select your size from the appropriate drop-down menu.
TOP How do I return or exchange products ?
 
TOP How long will it take to receive my exchanged item ?
 
Once we receive and process your returned item(s), depending on your location, you should receive your exchange within 1 to 3 weeks.
TOP How long will I take to receive my refund once I return an item ?
 
We will notify you of your refund via e-mail, once we have received and processed the returned item(s). Please note that we can refund shipping costs only in the case of an error from our end.
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